Property Registration Authority Policy on Refunding Application Fees to landdirect.ie Customers
Over the past number of years, the Property Registration Authority has implemented new technology within its Copy Folio/Title Plan process which is designed to automatically process many such applications. This has already resulted in considerably faster turnaround times for such applications and, in many cases, the applications are completed immediately and the certified copy documents issued almost instantaneously to customers. Because of this, it is not now always possible to cancel applications for certified copies at a customer’s request.
Accordingly, we operate a set of criteria where applications for copy documents can be cancelled and for which the Property Registration Authority may refund landdirect.ie customers.
- Documents erroneously ordered in duplicate. If an application is still pending, then on request by email or fax, the duplicate application will be cancelled and the appropriate credit made to the customers landdirect.ie account. Where the duplicate copies have issued, these will be dealt with on a case-by-case basis. An explanation of how the duplication occurred should be submitted with the returned document.
- Other reasons, such as an unforeseen delay in completing the application, may also be valid. These will be dealt with on a case-by-case basis.
- Technical problems attributable to the operation of the landdirect.ie website or associated Property Registration Authority computer equipment. These will be dealt with on a case-by-case basis.
- Note that as the name of the registered owner is now verified prior to the customer confirming their request, the submission of an incorrect folio number can no longer be considered a valid explanation for refund.
- All request for cancellations of applications for certified copies should be sent by e-mail to webmaster@prai.ie or by fax to (+353 1) 8048144. The reason for the request to cancel must always be stated.
First published 27 April 2006
Updated 30 August 2011